carose59: dealing with people (the same as people who aren't different)
[personal profile] carose59
"Workers In One Office Were Asked To Determine Whether A Banana On A Desk Was An 'Active Banana'—Which Would Be Eaten Immediately—Or An 'Inactive Banana'—Which Is One That Should Be Put Away In A Drawer."*

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If I'm required to answer factual questions with multiple choice answers, I expect those questions to make sense. If they're multiple choice questions, I expect those choices to be relevant to the question, and one of them to at least come close to being accurate.

This is a question I have to answer to get a health screening to get a lower rate on my health insurance (that lived in the house that Jack built!):


Have you ever had any other condition?

Never
In the past
Have Currently / Not Being Treated
Have Currently / Taking Medication
Have Currently / Under Doctor's Care



Have I ever had any other condition? What?

How could the answer to this question possibly be of use to anyone ever? It tells them nothing about me, and if you got a bunch of them in a group, it wouldn't tell them anything about their customers in general. "Why, yes, I had another condition, for which I'm under a doctor's care. But I won't be telling you what it is, ha ha ha ha ha!"

Or what if I've had more than one condition, with different answers? What the fuck is this nonsense? In my head, I keep hearing myself say, "No, I've never had any other condition," in a tone dripping with sarcasm, but that won't translate to the radio button response. I find myself unable to answer because the responses are all wrong because the question makes no sense! And I'm supposed to trust these people with my health care!

I find this insanely stressful. I even called to complain about it. The woman I spoke to admitted that the question seemed pointless. I feel like a Vulcan living on a planet ruled by Pakleds!**

I sort of hung up on her. We were reaching the "Is there anything else I can do for you/thank you for calling/if you have any other questions or concerns" part of the conversation, and I'm sick of the. So before she could start I said, "Thank you for calling me back. Goodbye!" I sound like my mother, only she only does that with family and I would only do it with strangers.

Medical questions are bad enough without being obscure and pointless. Just filling out a medical questionnaire can bring me to tears over all the bad decisions I can't quit making. Who are the people who write these things, and why are they making more money than me?


*Peter Sagal
**In case you don't know, Pakleds are a very, very stupid race who stole some kind of weapon on Star Trek: Next Generation. After they threatened to use this weapon, Picard tricked them out of it. Throughout the episode they kept bragging about how smart they were, but once they'd lost the weapon, they said, "We are not smart." Pat and I found this so hilarious, it became the thing we said when either of us made a mistake. "I've misplace the car keys. I am not smart."

July 2024

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